This blog is an initiative of Yabber and is about what keeps us busy in the fields of design, innovation, the sustainable, collaborative economy and a lot more.

Yabber is part of an independent creative network, working in cities like Barcelona, Madrid, London, Amsterdam and Utrecht. Our work is a combination of experience design, service design and human centered business design.

We believe in impact, in relevance, and in lasting experiences. Our journey started in 2001, but we already designed our first online service a few years earlier. Since that time we have been involved in supporting our clients from business development and design strategies to designing specific products and services. We work according the double diamond model, and always start each project with profound, in-depth and ethnographic research. We use tools such as cocreative workshops, explorative service safaris, user shadowing, user journey mapping, system mapping, service blueprinting, prototyping, etc., and combining those with many data. Although we believe that a growing number of touchpoints are digital, we think of services and customer journeys in a holistic way. All interactions matter; they need to offer the same relevance.

We are proud to work for our clients. Such as Heineken, Schiphol, Triodos Bank, Vodafone, Interface Europe, Rabobank International, Decathlon, PepsiCo, and Randstad. Next to these international brands, we work for small, local brands. Some of them are start-ups, some of them are already in the market for over decades. We love to work for all of them!

So what do we do for organisations? How do we help our clients? That isn’t easy to say. Their markets and their customers, their challenges and ambitions vary too much for that. But the main purpose is supporting our clients to innovate in a human-centric way. Letting our clients offer services that are valuable and relevant to their audience. Being meaningful and becoming part of people’s lives. Making it possible to truly and effectively connect with their customers, employees, fans and friends, and finding new ones. Yabber helps building brands that connect people, ideas and stories.


+31 (0)30 2805 580

Catharijnesingel 102
3511 GV Utrecht
The Netherlands

Download here our general terms and conditions (in Dutch).